Shipping & Delivery Policy

All booking-related documents are delivered electronically via email to the address provided at the time of booking.

3.1 Email Provider: We use Resend, a professional email service provider, to ensure reliable delivery of all booking-related communications.

3.2 Sender Address: All emails will be sent from:

• no-reply@46eliteenclave.com (automated confirmations)
• tashospitality2025@gmail.com (customer service communications)

3.3 Email Verification: Please ensure you provide a valid and active email address at the time of booking. We recommend double-checking for typos.

3.4 Spam/Junk Folder: If you don't receive our email within the expected timeframe, please check your spam/junk folder. Add our email addresses to your contacts or safe senders list to prevent future emails from being filtered.

4.1 Instant Delivery:

• Booking confirmation: Within 2 minutes of payment success
• Payment receipt: Within 5 minutes of payment

4.2 Standard Delivery:

• Modification confirmations: Within 24 hours
• Cancellation confirmations: Within 24 hours
• Refund notifications: Within 7-10 business days

4.3 Pre-Stay Communications:

• Check-in reminder: 24-48 hours before arrival
• Special requests confirmation: 48-72 hours before check-in

5.1 Reasons for Failed Delivery:

• Invalid or incorrect email address
• Full email inbox
• Aggressive spam filters
• Email server downtime
• Blocked sender domain

5.2 What We Do: Our system automatically monitors email delivery status. If an email fails to deliver, we will:

• Retry sending up to 3 times over 24 hours
• Attempt to contact you via phone if delivery continues to fail
• Maintain your booking documents in our system for retrieval

5.3 What You Should Do: If you haven't received your booking confirmation within 30 minutes of payment:

• Check your spam/junk folder
• Verify the email address in your booking
• Contact us immediately at tashospitality2025@gmail.com or +91-9967920065

If you need to receive your booking documents again, we can resend them at any time:

6.1 Self-Service Options:

• Log in to your account on our website and download documents from "My Bookings"
• Use the "Resend Confirmation" feature with your booking reference number

6.2 Contact Us:

• Email us at tashospitality2025@gmail.com with your booking reference number
• Call us at +91-9967920065

We will resend your documents within 1 hour during business hours (9:00 AM - 9:00 PM IST).

7.1 Email Format: All booking emails are sent in HTML format with plain text fallback for maximum compatibility.

7.2 Attached Documents: Some documents (invoices, detailed receipts) may be attached as PDF files for easy printing and record-keeping.

7.3 Print-Friendly: All emails are designed to be print-friendly. You can print your confirmation email and bring it to check-in if desired.

In addition to email, we may send SMS notifications for:

• Booking confirmation (summary with booking reference)
• Check-in reminder (24 hours before arrival)
• Important updates or changes to your booking

SMS notifications are supplementary to email and do not replace your complete booking confirmation. Standard SMS charges may apply based on your mobile plan.

11.1 Encryption: All emails are sent using industry-standard encryption protocols (TLS/SSL) to protect your personal and payment information during transmission.

11.2 Secure Links: Any links in our emails direct to secure HTTPS pages on our website.

11.3 Privacy: We never include full payment card details in emails. Only the last 4 digits may be shown for reference.

12.1 Transactional Emails: Booking confirmations, receipts, and reservation-related emails are transactional and cannot be unsubscribed from as they contain important booking information.

12.2 Marketing Emails: If you opt in to receive promotional offers and newsletters, you can unsubscribe at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting us at tashospitality2025@gmail.com

If you're not receiving our emails:

1. Check your spam/junk folder and mark our emails as "Not Spam"
2. Add tashospitality2025@gmail.com and no-reply@46eliteenclave.com to your contacts
3. Check if your email inbox is full
4. Verify your email address in your booking details
5. Try whitelisting our domain: 46eliteenclave.com
6. Contact your email provider if the issue persists
7. Reach out to us directly for immediate assistance

For questions about document delivery or if you're experiencing issues receiving emails:

46 Elite Enclave
T.A.S.HOSPITALITY LLP

SSA-46, Ashwin Nagar, Shravan Sector, Near Symbiosis School, CIDCO, Nashik 422009, Maharashtra

Phone: +91-9967920065

Email: tashospitality2025@gmail.com

Support Hours: 9:00 AM - 9:00 PM IST (Daily)